FAQ

Q1: "How to verify actual tensile strength? Can third-party test reports be provided?"

Q2: "Does curing time for chemical anchors extend in humid holes?"
 

Tedun Solutions:
 

- Data Transparency: Batch-specific National Test Reports (issued by National Construction Quality Supervision Center);

- Technical Whitepaper: Anchor Installation in Humid Environments Guide (with modified gel formula data).

Q3: "Do you have sufficient stock for urgent projects? What is the MOQ?"

Q4: "What’s the shipping time for international orders? Do you support EXW/FOB?"
 

Tedun Solutions:
 

- Stock + Agile Production:

⦁ 5,000-ton inventory; standard products shipped in 72 hours;

⦁ MOQ: 1 carton (e.g., 50 chemical anchors/box);
 

- Global Logistics:

⦁ SEA land transport ≤7 days; Europe/US ocean freight ≤25 days;

⦁ EXW (Handan factory) / FOB (Tianjin port) available.

Q5: "Is packaging recyclable?"
 

Tedun Solutions: 
 

- Green Manufacturing:

⦁ Recycled corrugated paper packaging (≥85% recovery rate);

Q6: "Do you offer free installation training?"

Q7: "What is the warranty? How to claim for non-human damage?"
 

Tedun Solutions:
 

- Full-Cycle Service:

⦁ Free training: 12+ annual on-site workshops (with VR drilling simulations);

⦁ Lifetime support: 24/7 hotline (400) + WeChat instant response;
 

- Warranty Commitment:

⦁ Issue solutions within 48 hours for quality issues; free return shipping.

Domestic Clients: Website/400 hotline → Engineer contact in 1h → Solution within 24h.

International Clients: English website inquiry → Overseas team responds in 2h (EN) → EXW/FOB comparison quote.