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TECHNICAL SUPPORT TEAM STRUCTURE & EXPERTISE

Specialized Team Composition

⦁ Engineering Team: Core members with civil engineering backgrounds, including talent from design institutes (energy, petrochemical sectors) and former technical staff from leading anchor brands (Hilti, fischer). Expertise covers load calculation, substrate compatibility analysis, and complex scenario design.

⦁ Multilingual Support: Engineers proficient in English provide technical documentation translation and standard localization (e.g., ETA/US ICC-ES) for global clients.

Technical Resource Integration

⦁ Patent Library: Rapid deployment of 23 patents (e.g., anti-fall inverted cone anchors, dual-safety expansion anchors) for tailored solutions.

⦁ Competitor & Standards Database: Dynamically updated industry certifications (GB/ETAG/ISO) and competitor product parameters for optimized
design referencing.

COMPREHENSIVE TECHNICAL SUPPORT SERVICES

Pre-Sales Consultation & Solution Design

⦁ Scenario Diagnosis: Analyze client-provided parameters (substrate type, static/dynamic loads, corrosion levels) to deliver customized solutions.

⦁ Solution Customization: Integrate patented technologies (e.g., shallow-thread anti-jamming, dual-expansion seismic design) to generate 3D models and Technical Specifications, detailing material properties (e.g., 150°C-resistant stainless steel) and test expectations.

In-Project Installation Support & Training

⦁ Standardized Installation: Custom installation guides (e.g., rotation speed ≤750 rpm, hole-cleaning standards) and video tutorials to reduce operational errors.
On-site engineers for critical projects (e.g., HSR track fixation, curtain walls) to ensure design compliance.

⦁ Technical Workshops: Training for designers/contractors covering product performance comparisons, industry standards, and failure case studies.

Post-Sales Issue Resolution & Quality Assurance

⦁ Complaint Handling: 48-hour response for installation issues, with remote diagnosis or on-site review.

⦁ Failure Attribution & Compensation: Free rework/compensation for design-related anchorage failures.

International Project Support

⦁ Standard Adaptation: Adjust processes per export market (e.g., ≥80μm hot-dip zinc for US standards) and assist with ETA/ICC-ES pre-certification.

⦁ Cross-Border Services: Remote technical debugging for SEA/Middle East projects; shared lab resources in European markets.

CONCLUSION

TEDUN'S TECHNICAL SUPPORT CORE STRENGTHS

Ideal For: High-technical-demand projects like infrastructure (rail transit, energy plants), international engineering, and heritage structure reinforcement.

Engineering Problem-Solving

Translating patents into executable solutions targeting industry pain points;

End-to-End Service Loop

Seamless support from design to on-site guidance ensuring "as-designed" outcomes;

Agile Response System

Efficient global support powered by specialized teams and standardized processes.

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